Resident FAQs

Once you have been approved, you will be required to place a $500 holding deposit towards your deposits due. This also holds the property for up to 2 weeks for move-in. If you need a longer period of hold, you will be required to pay all of your deposits up front. If you decide to change your mind once you have agreed to move-in, any deposits paid will be non-refundable as we have to start the process all over again and the owner has lost out on potential rent.

No, we do not require a last month’s rent be paid ahead of time. We do pro-rate the first month and if it is close to the end of the month, you will be required to pay the next month prior to move-in along with any deposits that are due. We do have a deposit alternative for those residents that qualify.

Once you have been approved for the property, we will offer you the opportunity to see if you qualify to not have to pay the full amount of deposits but pay an alternate amount, that way you keep the bulk of your funds in your pocket. We have set up an alternative deposit option with Lighthouse, and if you qualify under their program, you will have to pay a fraction of the cost and still be covered for your full deposit amount. Deposit alternative is only available for long term leases over 6 months.

Any occupant over the age of 18 will have to apply regardless of whether working or not.

Deposits are fully refundable if the property is left in the same or better condition then move-in, normal wear & tear excepted. Deposits are collected for security, key, cleaning and pets. Corporate rentals also must pay a utilities deposit.

You go online under “featured listings” and hit the apply button. It will take you to our online application. For each adult over the age of 18, be prepared to provide a color copy of your ID, last 2 paystubs or bank statements, information on current/previous landlords, prior housing, any information that would be helpful in us making the proper determination if you qualify or not.

CASH is not accepted, for security reasons. You will need to activate your ONLINE PORTAL! You will receive an email to set-up and activate your online portal - please remember to check your JUNK/SPAM folder if you have not received it. You can also EMAIL us at info.hiverelv@gmail.com to request access. Please include your name and new property address in the email. We will email or text you with a link to your own secure resident portal. You will create a password and can start paying/accessing your account right away.

If you pay by credit/debit card, the system will automatically charge you a convenience fee.

If you pay using an “e-check” (your checking account routing & account number), you will not be charged any extra fee.

Please remember that we cannot “pull” payments from your account on file - your card/e-check information is secure.

You also have the option of mailing in your rent in certified funds to:

6955 N Durango Dr., Ste 1115-295
Las Vegas, NV 89149

Please allow enough mailing time for us to receive it by the 3rd so you don’t get charged late fees. We are not responsible for lost or misdirected mail.

Call our office at (702) 839-2798 immediately and see what kind of arrangements we can make.

Failure to communicate with our office can and will typically cause you to be served to start eviction proceedings and be charged accordingly - be proactive and call.

You MUST get authorization prior to bringing any pet into the property. You can call us and get a copy of the pet application, fill it out completely, provide a color copy of the pet and email it to our office. Once approved, you will have to pay the appropriate pet deposit and then you can bring your pet home and enjoy it being part of your family. You will be responsible for any damages above and beyond the pet deposit so please train your pet.

The owner is responsible for all repairs to major systems like electrical, plumbing, air conditioning/heating and appliances. Residents are responsible for the first $75 of repairs, all glass breakage and plumbing stoppages and any damage that has been caused by resident or their guests, regardless of whether intentional or not.

There are a couple of ways to address this situation. You will either have two (2) options:

1. Replace the current roommate with a new one but they will need to apply and qualify prior to moving in. If they are approved, they will be added to the lease and the old roommate will be removed.
2. If you want to keep the unit by yourself: you will need to reapply to see if you can qualify to rent the unit by yourself. If approved, then your roommate will be removed from the lease and you will be responsible for the unit on your own.

In both cases, the deposits will need to be handled within the roommates as no deposits will be released by our office unless all parties are moving out.

You are responsible for the lease for the duration of the lease. If you need to break your lease, you must contact the office right away. There are ways we can mitigate your costs and we can help with that. Once you have vacated the unit, you will need to ensure it is in the best condition it can be, clean, no repairs needed, etc. Turn in all keys/remotes as soon as you are out of the unit. We will do your final walk-through and start advertising right away to get a suitable replacement. Once we find a qualified resident, you will be responsible for the rent of the unit until the date the new resident moves in and the entire administrative fees (leasing fee & co-op referrals) incurred in the rental of the unit. This is still the best option instead of paying for the entire balance of the lease.

You just need to provide us with your 30-day notice to vacate and your forwarding address once you have it. Prior to moving out, please ensure that everything is in order and the property has been thoroughly cleaned to get your maximum deposit refunded. Once ready, turn in all of your keys/remotes to our office. We will then conduct your move-out walk-through, compare it to your move-in and make any necessary repairs, cleaning, etc. and deduct from your deposit and refund the balance to you along with detailed invoices, ledgers, etc.